REFUND & RETURN POLICY
At Richezzaa Sarees, we carefully select and inspect our sarees before dispatch to ensure that every order reaches you in the best possible condition. If you receive a product that is damaged, defective, incorrect, or does not meet the applicable return conditions, we are here to assist you.
1. Eligibility for Returns
A return or exchange request may be accepted in the following circumstances:
- The product received is damaged or defective.
- The wrong product has been delivered.
- The product received is significantly different from the product ordered.
- The product qualifies for return under the specific product or order terms communicated at the time of purchase.
Return eligibility may vary depending on the product and its condition.
2. Return Request Period
Customers should contact Richezzaa Sarees within [2 days] of receiving the order to request a return or exchange.
Requests submitted after the applicable period may not be accepted.
Please contact us with your order details and a clear description of the issue.
3. Condition of Returned Products
To be eligible for a return or exchange, the saree must:
- Be unused and unworn.
- Not have been washed, dry-cleaned, altered, or damaged after delivery.
- Have all original tags, packaging, and accessories, where applicable.
- Be returned in its original condition.
- Not show signs of perfume, makeup, stains, or other use.
Products that do not meet these conditions may be rejected.
4. Unboxing & Damage Evidence
For damaged, defective, or incorrect orders, customers may be requested to provide clear photographs and/or an unboxing video showing the package and product condition.
This information helps us investigate the issue with our team and shipping partner.
5. Non-Returnable Items
Unless otherwise specified, the following may not be eligible for return or exchange:
- Sarees that have been worn, washed, altered, or damaged by the customer.
- Products with missing or damaged original tags or packaging.
- Customized or specially altered products.
- Products purchased under a clearly stated final-sale or non-returnable offer.
- Products returned after the applicable return period.
6. Exchange Policy
Where an exchange is approved, the replacement product will be subject to availability.
If the requested replacement is unavailable, Richezzaa Sarees may offer another suitable resolution, such as an alternative product or refund, where applicable.
7. Refunds
Once an approved return is received and inspected, we will notify the customer regarding the status of the refund.
If approved, the refund will generally be processed through the original payment method, where technically possible.
The time taken for the refunded amount to appear in the customer’s account may depend on the payment provider or bank.
8. Shipping Charges
Shipping charges, return shipping costs, and any applicable deductions will be handled according to the circumstances of the return and the terms communicated at the time of purchase.
Where the return is due to an error on our part, such as an incorrect product being shipped or an eligible damaged product being delivered, we will provide an appropriate resolution in accordance with our applicable policy.
9. Wrong or Damaged Product
If you receive a wrong or visibly damaged product, please contact us as soon as possible with:
- Order number
- Customer name
- Contact details
- Photographs of the product
- Photographs of the packaging
- Unboxing video, if available
Our team will review the request and guide you through the next steps.
10. Return Process
To request a return or exchange:
Step 1: Contact us within the applicable return period.
Step 2: Provide your order number and details of the issue.
Step 3: Share photographs or other requested information.
Step 4: Wait for confirmation from our team before sending the product back.
Step 5: If approved, follow the return instructions provided by Richezzaa Sarees.
Please do not send products back without receiving return instructions from us.
11. Refund Processing
Approved refunds will be initiated after the returned product has been received and inspected.
The actual time for the refund to reflect in your account may vary depending on your bank, card issuer, payment gateway, or other payment service provider.
12. Product Variations
Richezzaa Sarees features traditional and handcrafted textile products. Minor variations in colour, texture, weave, pattern, or finish may occur due to the nature of fabrics, traditional weaving techniques, photography, and individual screen settings.
Such minor variations may not qualify as defects or grounds for return.
13. Order Cancellation
Cancellation requests should be submitted as soon as possible after placing an order.
Once an order has been processed, packed, dispatched, or shipped, cancellation may no longer be possible and the applicable return policy may apply instead.
14. Policy Changes
Richezzaa Sarees reserves the right to update this Refund & Return Policy from time to time.
Any changes will be published on this page with an updated effective date.
15. Contact Us
For return, exchange, or refund-related queries, please contact us.
Richezzaa Sarees
54/3/8, Ganpat More Chawl,
Church Pakhadi Road No. 2,
Sahar P & T Colony,
Near Sahar Warehouse Bus Stop,
Mumbai, Maharashtra – 400099
Email: richezzaasarees@gmail.com
Phone: +91-8008387773